Refund policy

RETURN QUALIFICATIONS
Returns are accepted within 30 days from the date of purchase. Returned items must meet the following conditions: Item and packaging must be in its original unopen condition with NO damage. Any signs of wear and tear will disqualify the item for return processing. To complete your return, we require a receipt or proof of purchase.

REFUNDS ARE NOT GRANTED FOR:
Items with obvious signs of use
Items not in its original condition, damaged or missing parts for reasons not due to our error
Items that have been opened from the original packaging (packaging seal broken)
Items that are returned more than 30 days from the date of purchase
Items that are sold as final sale during a promotion
Parts including electronic item parts
Items damaged during the return delivery on the way back to us. Please securely pack your return items and purchase insurance through the freight company.

REFUNDS (if applicable)
After your returns arrive in our warehouse, we will email you that we have received the item and notify of our decision.

Refunds on return orders will be issued within 7 business days. Please allow processing time. Refunds will be applied to your original method of payment.

EXCHANGES & DAMAGES (if applicable)
If your order was received damaged, please email us immediately with a picture to info@edenrestaurantsupply.com. We will give you specific instructions on how to proceed. Items need to be kept for 10 days after it has been reported to us and we have acknowledged your damage claim.

We only replace items if they are defective or arrive damaged. If you need to exchange, contact us ASAP at info@edenrestaurantsupply.com

All damage reports and exchange request must be made within the 30 days from the order date.